Frequently Asked Questions - Orders, Returns & Troubleshooting
Yes, there is free shipping for orders of $30 and up in mainland US. Rates for Alaska and Hawaii will be calculated during check out.
No. At the current time, we’re only shipping to US customers.
Bulk subscriptions for businesses are available. Please reach out to us for more information.
Our primary goal is to bring the cafe to your kitchen and do so in a way that’s priced fairly. By eliminating the middleman, we can sell the absolute best coffee at a fair price.
Yes, we built an auto replenishment feature into the Renato’s website that allows customers to choose how often they want to receive bags of coffee.
No, there is no minimum order size or value required to sign up for order replenishment.
Yes, customers can choose to have any one of our coffee, espresso or tea blends delivered as part of the auto replenishment program.
Auto replenishment was created to simplify the order experience for our customers and is a commitment free way to enjoying our coffee. You choose the blends, frequency, and dates, and we’ll make sure you never run out of Renato’s in your kitchen.
Right now we only ship to US based customers.
Orders placed before 1pm EST will ship out the same day. Shipping time is based on your shipping address and preferred method.
Please contact us at firstname.lastname@example.org so we can figure out the issue and get you your coffee.
Unfortunately we cannot accept returns on any bags of coffee, espresso or tea orders. If you have a problem with your order, please contact us at email@example.com.
We accept Visa, Mastercard, American Express, Discover, Apple Pay and Amazon Payments. Having payment issues? Contact us at firstname.lastname@example.org to resolve the issue quickly.